Monitor is a web tool performing graphic presentation of key indicators of an operating application. It is designed to provide middle and top management with schematic analysis of a day-to-day operation.

Call centre operators day workload analysis Action types and titles day analysis Number of actions a day analysis Long-term operations type analysis

  • subscribers portfolio status analysis (new orders, order modifications, order terminations)
  • complaints analysis
  • various bar and pie chart types
  • operators shift analysis
  • go-as-you-please time intervals analysis
  • separate title analysis
  • separate operation analysis